Kindly note that the delivery timeline for these handmade chunnis are estimated at 8-12 weeks from the date of order confirmation.
Shipping, Delivery, Returns & Refund Policy
Effective Date: 23/09/2026
Last Updated: 23/09/2026
At CHUNNIINDIA, every piece is created with deep respect for Indian craftsmanship. Our chunnis, dupattas, stoles and accessories may involve hand embroidery, hand finishing, artisanal embellishment, hand-dyeing, weaving, surface work and other detailed processes carried out over time.
Most CHUNNIINDIA products are made to order and are heavily handcrafted. Therefore, each order generally requires approximately 12–16 weeks for completion before it is dispatched.
By placing an order with CHUNNIINDIA, you acknowledge and agree to the production, shipping, cancellation, return and refund conditions set out below.
1. Made-to-Order Production Timeline
Most CHUNNIINDIA pieces are handcrafted specifically after an order is placed.
• The standard estimated production period is 12–16 weeks from the date on which your order and payment are confirmed.
• The 12–16-week timeline relates primarily to the creation, handwork, quality checking and finishing of your product. Shipping and courier transit time is additional.
• Certain products may require more or less time depending on the design complexity, embroidery density, artisan availability, material sourcing, customisation, finishing requirements and quality-control process.
• If a product is ready to ship, pre-order, limited edition or subject to a different dispatch timeline, this will be stated on the relevant product page or communicated to you before confirmation.
• All dispatch and delivery dates are estimates, not guaranteed delivery commitments, unless expressly confirmed by CHUNNIINDIA in writing.
We will make reasonable efforts to keep you informed in the event of a material delay. However, because our work depends on skilled handcraft and small-batch production, occasional delays may arise.
2. Why Your Order Takes Time
CHUNNIINDIA is committed to preserving the integrity of handmade work. Depending on the piece, the process may include sourcing and preparing textiles, hand embroidery, traditional embellishment, dyeing, weaving, finishing, detailing, inspection, pressing and final packaging.
Small variations in threadwork, motif placement, tone, texture, weave or finishing are natural characteristics of handcrafted work. They are not considered defects; rather, they contribute to the individuality of each CHUNNIINDIA piece.
We request customers to place orders well in advance for weddings, trousseau requirements, festivals, gifting, destination events or fixed occasions. We do not recommend placing an order if the required date falls within the standard 12–16-week production period unless we have expressly confirmed an earlier delivery date in writing.
3. Order Confirmation and Production
An order is treated as confirmed once payment has been successfully received and CHUNNIINDIA has accepted the order.
Once a made-to-order product enters sourcing, embroidery, handwork, production or finishing:
• The order cannot ordinarily be cancelled, modified, exchanged, returned or refunded.
• Any change request—such as a change in colour, design, embroidery, dimensions, delivery address or finishing—will be considered only before production begins and only if technically possible.
• Accepted changes may result in additional charges and/or a revised production timeline.
• CHUNNIINDIA may contact you if we require clarification regarding an order, customisation request or delivery detail. Delays in receiving a response from you may extend the estimated timeline.
4. Shipping and Dispatch
Once your order is complete and has passed our quality checks, it will be packed and dispatched through our delivery partner.
• You will receive a shipping confirmation and tracking information by email or through the contact details provided at checkout, where tracking is available.
• Standard courier transit time begins only after dispatch. It is separate from the 12–16-week production period.
• Delivery timelines after dispatch vary according to the destination, courier partner, weather conditions, government restrictions, customs clearance and other circumstances outside our reasonable control.
• Where an order includes multiple items with different production timelines, CHUNNIINDIA may ship the products together once all items are ready, unless we agree otherwise in writing.
• We reserve the right to dispatch items separately where operationally necessary.
Customers must provide a complete and correct name, telephone number, email address, delivery address, PIN code and landmark, where applicable. CHUNNIINDIA cannot be held responsible for delays, failed deliveries, additional charges, loss or return-to-origin caused by incorrect or incomplete delivery information, an unavailable recipient, refusal to accept delivery or repeated unsuccessful delivery attempts.
5. Domestic Shipping
For orders within India:
• Shipping charges, if applicable, will be displayed at checkout or communicated before your order is accepted.
• Delivery timelines after dispatch depend on the shipping address and courier partner.
• Certain remote locations may require additional delivery time or may not be serviceable.
• If a shipment is returned to us due to an incomplete address, customer unavailability, refusal of delivery or repeated delivery failure, re-shipping charges may be payable by the customer before re-dispatch.
6. International Shipping Enquiries
CHUNNIINDIA does not currently offer international delivery through the Website checkout. However, if you wish to place an order for delivery outside India, please write to us at karigar@chunniindia.com.
To help us prepare a quotation, please include:
• The product name(s) or product link(s).
• Quantity required.
• Your complete delivery address, including country and postal/ZIP code.
• Your contact number.
• Your required delivery date, if applicable.
Where international delivery is feasible, our team will provide a separate quotation. The quotation will include the product value, international shipping charges and applicable customs duties, taxes or import-related charges, wherever these can be estimated and included in advance.
International orders will be accepted only after CHUNNIINDIA confirms the availability of the product, production timeline, delivery feasibility and final payable amount in writing.
Please note:
• The standard 12–16-week handmade production timeline applies before dispatch, unless a different timeline is confirmed by CHUNNIINDIA in writing.
• International courier transit time is additional to the production timeline.
• International delivery timelines are estimates and may be affected by courier operations, customs clearance, destination-country regulations and other factors outside CHUNNIINDIA's reasonable control.
• Once an international order has been confirmed and production has begun, it cannot ordinarily be cancelled, returned, exchanged or refunded, except where the product is verified to be incorrect, materially defective or damaged due to an error attributable to CHUNNIINDIA.
• Where an all-inclusive quotation expressly states that duties and taxes are included, the customer will not be asked to pay the quoted duties and taxes again at delivery. CHUNNIINDIA cannot be responsible for exceptional or additional charges imposed by customs or other authorities because of incorrect information provided by the customer, refusal of delivery, failure to provide required documentation, or changes imposed by destination-country authorities after dispatch.
• If an international shipment is refused, abandoned, returned or destroyed because the recipient does not cooperate with customs requirements or delivery attempts, the product cost, production cost, shipping charges and related charges may not be refundable.
7. Delivery, Inspection and Claims
Please inspect your package promptly upon delivery.
If the parcel appears visibly damaged, tampered with, incomplete or incorrectly addressed, please:
• Take clear photographs or video of the outer packaging before opening it, where possible.
• Record an unboxing video from the moment the sealed package is opened.
• Retain all original packaging, tags, labels, invoices and protective material.
• Contact us within 48 hours of delivery at karigar@chunniindia.com.
• Include your full name, order number, registered contact number, a written description of the concern, photographs and the unboxing video.
Failure to notify us within this period, or failure to provide requested supporting material, may affect our ability to investigate a transit, packaging or incorrect-product claim.
8. Returns and Exchanges
Because CHUNNIINDIA products are primarily made to order, heavily handcrafted and created specifically for each customer, we do not offer returns, exchanges or refunds for reasons such as:
• Change of mind.
• Change in personal preference.
• Colour variation caused by screen, lighting or photography differences.
• A product being required earlier than the stated or communicated estimated timeline.
• Minor natural variations in handmade embroidery, handwork, fabric texture, weave, dye tone, motifs, embellishment placement or finishing.
• Incorrect order selection by the customer.
• Products that have been worn, used, washed, altered, perfumed, damaged or handled without reasonable care after delivery.
• Products without original tags, packaging, invoice or proof of purchase.
• Sale, discounted, promotional, personalised, customised, altered, bespoke or made-to-order products, except where the item is verified as damaged, materially defective or incorrect due to an error on our part.
A handcrafted variation is not a defect. Every CHUNNIINDIA piece may carry subtle distinctions that reflect the human hand and artisanal process behind it.
9. Incorrect, Damaged or Defective Products
We will review claims where you receive:
• A product that is materially different from the item confirmed in your order.
• An incorrect product due to an error by CHUNNIINDIA.
• A product that has a material manufacturing defect not inherent to its handcrafted nature.
• A product damaged in transit, subject to timely notification and verification.
To raise a claim, email karigar@chunniindia.com within 48 hours of delivery with:
• Your order number.
• Your full name and registered contact number.
• Clear photographs of the product, packaging, tags and shipping label.
• A detailed description of the issue.
• A continuous unboxing video, where available.
Once your claim is reviewed and approved, CHUNNIINDIA may, depending on the situation and subject to availability, offer one of the following:
• Repair of the product.
• Replacement of the product.
• Replacement with a comparable product.
• Store credit.
• Refund to the original payment method.
The remedy will be determined by CHUNNIINDIA after a fair assessment of the claim and in accordance with applicable law. We may request that the item be returned for inspection before issuing a replacement, credit or refund.
11. Refunds
Where a refund has been approved:
• Refunds will be issued only after the returned product, if requested, has been received and inspected by CHUNNIINDIA.
• Refunds will ordinarily be processed to the original payment method used for the purchase.
• Depending on your bank, payment provider or card issuer, it may take 5–10 business days after processing for the amount to reflect in your account.
• Original shipping, delivery, gift-wrapping, packaging and payment-processing charges may be non-refundable unless the refund is due to a verified mistake, incorrect item or defect attributable to CHUNNIINDIA, or unless required by law.
• Where a refund to the original payment method is not technically possible, we may offer a store credit or another lawful refund method after communicating with you.
12. Cancellations
As CHUNNIINDIA orders are generally made to order and production is initiated specifically for the customer, cancellation requests are treated carefully.
• You may request cancellation by emailing karigar@chunniindia.com as soon as possible after placing an order.
• A cancellation is valid only once confirmed by CHUNNIINDIA in writing.
• If production, sourcing, handwork, customisation, embroidery, finishing or packing has begun, the order may not be eligible for cancellation, refund or modification.
• If an order is eligible for cancellation before production begins, any approved refund will be processed to the original payment method, subject to any non-recoverable transaction charges where legally permissible and disclosed.
• Products marked made-to-order, custom-made, personalised, altered, special-order, sale or final sale are ordinarily not eligible for cancellation once the order is confirmed.
13. Delays Beyond Our Control
While we make every effort to honour estimated timelines, CHUNNIINDIA is not responsible for delays resulting from factors outside our reasonable control, including:
• Artisan or supplier delays.
• Material shortages or sourcing delays.
• Extended handwork or quality-control requirements.
• Seasonal, festival or wedding-season volume.
• Natural disasters, weather events, fire, pandemic or public-health restrictions.
• Strikes, civil disruptions, transport interruptions or government restrictions.
• Courier, logistics or delivery-partner delays.
• Technical failures, payment-verification delays or incomplete customer information.
If there is a significant delay, we will endeavour to update you using the contact details submitted with your order.
14. Contact Us
For order assistance, international-order enquiries, shipping queries, cancellation requests, return-related claims or any questions regarding this Policy, please contact:
CHUNNIINDIA
Website: www.chunniindia.com
Email: karigar@chunniindia.com
